A solid network infrastructure is required to build a successful Unified Communications and Collaboration system in an enterprise environment. Other key aspects of the network architecture include selection of the proper hardware and software components, system security, and deployment models.

We have understands the interdependence of both the physical and technology aspects of your infrastructure in enabling the best outcomes, particularly when it comes to enabling operational and protection capabilities, increasing user productivity, and connecting your users – whether they are down the hall or on the other side of the world.

We apply our decades of experience and deep expertise with voice, video, and data technologies to solving your specific challenges. We combine the latest tools with modern delivery methods and design and implement the underlying physical infrastructures that continue to provide effective support as needs grow. The results are powerful, technology-forward solutions that perform reliably and efficiently and deliver seamless end-user experiences.

Specific implementation actions include:

1. Design the collaboration’s information technology elements to be flexible and modular. Doing so makes it easier to respond to new laws and mandates, to respond to stakeholder  needs, to accommodate new and old technologies within the same system, and to more easily relate to performance measures. Ensure that data custodianship remains with the data’s owners. Acknowledging that data control should reside with data owners will require technology designers to think about different arrangements than if the collaboration itself were to become the custodian. Given the legal, political, and resources pressures on data and data owners, the collaboration should be seen as providing a portal to data, not a warehouse for its storage.


2. Ensure standard security and access approaches are used to frame both technology design decisions and related governance processes.


3. Plan to build on and incorporate legacy technologies. Because computing infrastructure technologies are rarely replaced, design decisions must plan to expand on and integrate legacy systems. This suggests that designers should seek to use commodity technologies, common standards, and open-source (or open-standards) products as these are the easiest to build from and work with.


4. Design collaboration and information-sharing processes and technologies to support routine use, as this will help increase system usage. Then, when adding emergency and special-event functionality into existing systems or functions, it will leverage the value and comfort of routine use. Doing so allows users to bring their knowledge and experience of routine use when dealing with exceptional circumstances, reduces training costs, and increases the value of these features.


5. Emphasize system reliability and stability when designing technology, so that usage will increase. We know that the more stable and reliable a system is, the more it will be used. A relatively simple but stable system is far more useful than a more complex or interactive system that is less reliable.